At Marchier, we want your checkout experience to be secure, transparent, and simple. Below you will find the payment methods we currently accept, how charges are processed, and important notes about currency and security.

Accepted Payment Methods

We currently accept the following payment options:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • JCB

  • Diners Club

  • PayPal

  • Apple Pay

  • Google Pay

All major credit and debit cards are processed through trusted, PCI-compliant payment gateways.

Currency

  • All orders are processed in EUR (€).

  • If you are paying from another country or currency, your bank or provider may apply a conversion rate and/or an international transaction fee.

Payment Processing

  • Your payment is captured immediately at checkout, after the order is confirmed.

  • You will receive an order confirmation email with your order details right after a successful payment.

  • If the payment is declined by your bank or payment provider, the order will not be created.

Security

  • All transactions are processed over SSL-encrypted connections.

  • We use secure third-party gateways (such as Stripe/Shopify Payments and PayPal) — we do not store your full card details on our servers.

  • Some banks may require an additional authentication step (3D Secure / OTP). This is normal and increases payment safety.

Fraud & Verification

To protect our customers, Marchier may manually review or cancel orders that are flagged as suspicious (e.g. mismatched billing/shipping details, repeated failed attempts, or high-risk locations). In such cases, we may contact you using the email provided at checkout.

Refunds & Returns

  • All refunds follow our Refund Policy.

  • Approved refunds are issued to the same payment method used in the original order.

  • Refund processing time may vary by bank or provider (typically 3–7 business days after approval).

Questions

If you have any questions about payment, billing, or failed transactions, please contact us at hello@marchier.com.

Support available from Monday to Friday, 9:00 AM – 6:00 PM (GMT)

175 Rua João Luiz Gonzaga, Brusque, Santa Catarina, 88350-270, Brazil

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